Terms of Service

By accessing, browsing, or using any services offered by RapidReach — including but not limited to purchasing a service plan, creating an account, or engaging with our team — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into this Agreement. If you are using the services on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "user" shall refer to both you individually and the entity you represent.

By purchasing any service plan, submitting payment, or providing account credentials, you expressly agree to be bound by the entirety of these Terms, including the arbitration agreement, class action waiver, and limitation of liability provisions contained herein.

RapidReach provides managed social media services through dedicated team members and virtual assistants who perform work on your behalf. Our services include:

• Post: Dedicated team members format, schedule, and publish your content across your social media platforms, ensuring consistent posting on your behalf.
• Grow: Growth specialists engage with your target audience — including liking, commenting, following, and interacting with relevant accounts — to build your following organically.
• Convert: Social media representatives engage with prospects in your niche on your behalf, initiating conversations and driving interest toward your products or services.
• Clip: Content specialists repurpose your long-form video content into short-form clips, add captions, and manage posting across platforms.

All services are performed by team members acting on your behalf on third-party social media platforms, including but not limited to Instagram, TikTok, YouTube, X (formerly Twitter), and Threads. The specific methods, strategies, timing, and approaches used by our team are at RapidReach's sole discretion and may change at any time without notice.

By subscribing to our services, you expressly authorize RapidReach team members to access, log into, and operate your social media accounts as necessary to deliver the services you have purchased. You are solely responsible for:

• Providing accurate and up-to-date login credentials for all accounts to be managed.
• Maintaining ownership and control of your social media accounts at all times.
• Promptly notifying RapidReach of any credential changes, two-factor authentication updates, or account access issues.
• Ensuring that sharing account credentials with RapidReach does not violate any agreements you have with third-party platforms.

RapidReach will use your credentials solely for the purpose of delivering the services described in your service plan. However, you acknowledge and agree that granting account access to any third party carries inherent risks, including but not limited to unauthorized actions, account compromise, and potential violations of third-party platform terms. RapidReach shall not be liable for any damages arising from the provision of account credentials.

You acknowledge and agree that RapidReach team members perform actions on third-party platforms — including Instagram, TikTok, YouTube, X (formerly Twitter), Threads, and any other platforms you may request — each of which is governed by its own Terms of Service, Community Guidelines, and policies.

You are solely responsible for ensuring that your accounts remain in compliance with all applicable third-party platform terms, policies, and guidelines. You acknowledge that:

• Third-party platforms may restrict, suspend, shadow-ban, limit, or permanently ban accounts at their sole discretion, for any reason or no reason.
• RapidReach is NOT liable for any account suspensions, bans, restrictions, shadow-bans, reduced reach, algorithmic penalties, content removal, or any other adverse action taken by any third-party platform against your accounts.
• Platform policies, algorithms, and terms of service change frequently and without notice. RapidReach does not guarantee and makes no representation that our service methods, strategies, or approaches will always align with current or future platform policies.
• You assume full and complete responsibility for any and all consequences — whether foreseeable or unforeseeable — arising from the use of managed services on your social media accounts.
• RapidReach has no control over, and accepts no responsibility for, the policies, actions, availability, or reliability of any third-party platform.

Any follower counts, lead numbers, engagement metrics, growth rates, conversion estimates, or other performance projections referenced in our marketing materials, website, case studies, testimonials, sales presentations, or communications are estimates and illustrations only. They are not and shall not be construed as contractual promises, guarantees, or warranties of any kind.

Results vary significantly and depend on numerous factors outside of RapidReach's control, including but not limited to: your niche and industry, content quality and relevance, target audience demographics, platform algorithms and policy changes, market conditions, competition, seasonal fluctuations, and the overall state of your social media presence prior to engagement.

RapidReach expressly disclaims any and all guarantees of specific outcomes, results, or performance metrics. Past performance and case studies do not guarantee future results. Your use of our services is at your own risk, and you agree not to rely on any projections, estimates, or illustrations as guarantees.

You retain all ownership rights in the content you provide to RapidReach for use in delivering services ("User Content"). By providing User Content, you grant RapidReach a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, format, adapt, distribute, and display your User Content solely for the purpose of delivering the services described in your service plan.

You represent and warrant that your User Content:

• Does not violate any applicable local, state, national, or international law or regulation.
• Does not infringe upon the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party.
• Does not contain material that is defamatory, obscene, abusive, threatening, or otherwise objectionable.
• Complies with all applicable third-party platform community guidelines and content policies.

You agree not to use RapidReach services for any of the following prohibited purposes: distributing spam or unsolicited messages; posting illegal content; engaging in harassment, bullying, or hate speech; infringing on intellectual property; impersonating any person or entity; posting misleading or fraudulent content; promoting regulated products or services without required compliance (including but not limited to pharmaceuticals, financial services, gambling, or firearms); or any other activity that violates applicable law or third-party platform terms.

All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you authorize RapidReach and Stripe to charge the applicable fees to your designated payment method.

Subscription-based services (including Grow, Convert, and Clip) automatically renew at the end of each billing cycle (monthly or annually, as applicable) unless you cancel before the renewal date. You are responsible for keeping your payment information current and accurate.

RapidReach reserves the right to change pricing at any time. We will provide at least thirty (30) days' notice of material price changes via email or through the service. Continued use of the service after a price change takes effect constitutes your acceptance of the new pricing.

There is no proration for mid-cycle cancellation. If you cancel a subscription, you will retain access to the service through the end of your current billing period, but no partial refund will be issued for the remaining days in that period. Failed or declined payments may result in immediate suspension or termination of services without notice.

All services are non-refundable once work has begun. Because our team members begin working on your account promptly upon purchase, you acknowledge that service delivery commences immediately.

• One-time payments (such as Post service plans) are final and non-refundable upon purchase.
• Subscription services may be cancelled at any time to prevent future billing, but no refund will be issued for the current billing period or any previously charged periods.

Refunds, if any, are issued at RapidReach's sole and absolute discretion. No refunds will be issued for account suspensions, bans, restrictions, shadow-bans, reduced reach, or any other adverse actions imposed by third-party platforms, regardless of the reason for such actions.

By purchasing any service, you expressly waive any right to a chargeback or payment dispute for services rendered. If a chargeback is initiated, RapidReach reserves the right to immediately terminate all services, suspend account access, and pursue collection of the disputed amount plus any associated fees.

All services are provided on an "as available" basis. RapidReach reserves the right to modify, suspend, or discontinue any service, feature, or offering — in whole or in part — at any time, with or without notice, and without liability to you or any third party.

Service methods, strategies, approaches, timing, and techniques are determined by RapidReach at its sole discretion and may change at any time without notice. We do not guarantee any particular uptime, response time, or performance level for our services.

RapidReach may introduce new services, modify existing services, or retire services at any time. We will make reasonable efforts to notify you of material changes that affect your active service plan, but are under no obligation to do so.

RapidReach and its licensors retain all right, title, and interest in and to the RapidReach platform, website, methodologies, processes, strategies, workflows, proprietary systems, software, documentation, trademarks, logos, and all related intellectual property (collectively, "RapidReach IP"). Nothing in these Terms grants you any ownership interest in RapidReach IP.

Subject to your compliance with these Terms and payment of applicable fees, RapidReach grants you a limited, non-exclusive, non-transferable, revocable license to access and use the services solely for your internal business or personal use during the term of your subscription or service plan.

You agree not to: (a) reverse-engineer, decompile, or attempt to discover the underlying methods or processes of any RapidReach service; (b) copy, reproduce, or redistribute any RapidReach methodologies, strategies, or proprietary materials; (c) create derivative works based on RapidReach IP; (d) sublicense, sell, resell, or transfer your access to the services; or (e) use RapidReach IP for any purpose other than receiving the services under these Terms.

Each party agrees to maintain the confidentiality of the other party's proprietary and confidential information disclosed in connection with the services ("Confidential Information"). Confidential Information includes, without limitation, business plans, strategies, methods, processes, pricing, customer data, login credentials, and any information designated as confidential or that a reasonable person would understand to be confidential.

You shall not disclose, share, publish, or otherwise make available to any third party any information about RapidReach's internal methods, strategies, processes, or service delivery approaches. RapidReach shall handle your account credentials and personal data with reasonable care and in accordance with our Privacy Policy.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.

You agree to defend, indemnify, and hold harmless the RapidReach Parties from and against any and all claims, demands, actions, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

• Your use of, or inability to use, the services.
• Your violation of any provision of these Terms.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights.
• Any User Content you provide or that is posted, published, or distributed through your accounts.
• Any actions taken by third-party platforms against your accounts, including suspensions, bans, restrictions, or content removal.
• Any third-party claims related to, or arising from, your social media accounts or activities conducted thereon.
• Your violation of any applicable law, regulation, or governmental order.
• Any misrepresentation you make under these Terms.

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the services.

You expressly acknowledge, understand, and assume ALL risks associated with the use of RapidReach services, including but not limited to the following:

• Having team members manage, operate, and take actions on your social media accounts on your behalf.
• Potential account restrictions, suspensions, bans, shadow-bans, or permanent termination imposed by third-party platforms for any reason.
• Changes to third-party platform policies, terms of service, community guidelines, algorithms, or enforcement practices at any time and without notice.
• Fluctuations — including decreases — in follower counts, engagement rates, reach, impressions, and other metrics.
• Potential temporary or permanent loss of account access.
• Content being removed, flagged, restricted, or otherwise acted upon by third-party platforms.
• Any negative impact on your brand, reputation, business, or personal standing resulting from the services or actions taken on your accounts.
• Loss of data, credentials, or digital assets associated with your social media accounts.

By using our services, you voluntarily and knowingly assume all of the above risks and any other risks not specifically enumerated herein that may arise from the use of managed social media services. You agree that you shall not hold the RapidReach Parties responsible or liable for any harm, loss, or damage resulting from such risks.

Either party may terminate this Agreement by providing thirty (30) days' written notice to the other party. Cancellation of a subscription constitutes notice of termination effective at the end of the current billing period.

RapidReach may terminate or suspend your access to the services immediately, without prior notice or liability, for any reason including but not limited to:

• Violation of any provision of these Terms.
• Engaging in illegal or fraudulent activity.
• Receipt of complaints or reports from third-party platforms.
• Abusive, threatening, or inappropriate behavior toward RapidReach team members or staff.
• Non-payment or failed payment for services.
• Any other reason at RapidReach's sole and absolute discretion.

Upon termination: (a) all rights and licenses granted to you under these Terms shall immediately cease; (b) RapidReach will cease all access to and operations on your social media accounts; (c) no refund shall be issued for any fees already paid, except at RapidReach's sole discretion; and (d) RapidReach shall delete your credentials and account data within thirty (30) days of termination, unless otherwise required by law.

Sections that by their nature should survive termination shall survive, including but not limited to: Disclaimers, Limitation of Liability, Indemnification, Assumption of Risk, Dispute Resolution, Confidentiality, and Intellectual Property.

Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact RapidReach in writing and attempt to resolve the dispute informally for a period of at least thirty (30) days from the date of the written notice. Most disputes can be resolved through good-faith discussion.

Binding Arbitration. If a dispute cannot be resolved informally, you and RapidReach agree that any and all disputes, claims, or controversies arising out of or relating to these Terms or the services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator, and the arbitrator's decision shall be final and binding.

Class Action Waiver. YOU AND RAPIDREACH AGREE THAT ALL CLAIMS AND DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Jury Trial Waiver. BY AGREEING TO THESE TERMS, YOU AND RAPIDREACH EACH WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual claim in small claims court for disputes within the jurisdictional limits of that court (generally claims under $10,000).

Attorneys' Fees. In any arbitration or legal proceeding arising under these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Delaware.

RapidReach reserves the right to modify, amend, or update these Terms at any time and at its sole discretion. When we make material changes, we will provide notice via email to the address associated with your account or by posting a prominent notice on our website, with at least thirty (30) days' notice before the changes take effect.

Your continued use of the services after the effective date of any modifications constitutes your acceptance of and agreement to the updated Terms. If you do not agree with any modifications, your sole and exclusive remedy is to discontinue your use of the services and cancel your subscription before the changes take effect.

It is your responsibility to review these Terms periodically for changes. The "Last updated" date at the top of this page indicates when these Terms were most recently revised.

Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

No Waiver. The failure of RapidReach to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Entire Agreement. These Terms, together with the Privacy Policy and any service-specific terms, constitute the entire agreement between you and RapidReach regarding the services and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether oral or written.

Assignment. RapidReach may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction or notice. You may not assign, transfer, or delegate your rights or obligations under these Terms without RapidReach's prior written consent.

Force Majeure. RapidReach shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions or orders, third-party platform outages or policy changes, power outages, internet disruptions, labor disputes, or supply chain disruptions.

Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.

Relationship. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and RapidReach. RapidReach team members are independent contractors or employees of RapidReach, not your employees or agents.

If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact us at:

Rapid Reach
Email: legal@rapidreach.io

For dispute resolution notices, please send written correspondence to the email address above with the subject line "Legal Notice".